I tried to to have an SSL installed on my website. Upon initialization my website went down and I was told it would take between 24 - 72 hours before it would be up again. After 72 hours of being down I called and asked why my site was still down, they told me they were working on it and it would take another 24 - 72 hours. 24 hours later I called again and asked them to remove the SSL and put the site back to the way it was.
I was told that would take another 24-72 hours for that to occur, the better option was to push forward, they would escalate the problem and it would be solved soon. The next day I called again to check on the progress and was told the team was testing things but couldn't give me anymore information. Since it had been escalated, it could take up to 72 hours to get a better idea or resolve the problem.
After 140 or more hours of waiting for GoDaddy to get my site back up, I was told about WebsiteTroubleshooting.com and in less than 40 minutes Rob had my site back up and running better than ever before. Rob was super easy to deal with, funny, fast and beyond knowledgable about what needs to be done.
I will never make that mistake again. If I have any issues, the first place I will come to is WebsiteTroubleshooting.com, so I never have to deal with something like this ever again. I know they will get the job done, so I can spend my time focused on my business not dealing with web issues. I just feel more confident knowing I have a web professional who I can rely on.
We try our best to help resolve your website issues regardless of scope or the platform your website was built on.
Operating in the United States with developers across the US and Canada we can address emergency issues without being restricted by timezones.
We can work with you while you watch, without having to provide hosting credentials to our support techs.
Your security, trust, and our efficiency rely on our ability to quickly address your website or server issues (within 90 seconds on average).
While our core business is providing the world's fastest website support, we also provide consulting and recommendations to small businesses looking for direction on other products and services on the market.
If you're interested in learning more about our full service offerings, please call us at (408) 502-9339.
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