For our annual customers we offer phone and live chat availability.
*30 days begins once issues are resolved. This does not mean you get free help for 30 days, but we do provide a 30 day window to receive one hour of additional one-on-one help for no additional charge, within the scope of the issues that were addressed.
We understand setting up a WordPress or Shopify theme can be a headache. Let us help alleviate some of the stress for you. Your time is best spent focusing on other elements besides how much of your server resources are currently being utilized, right?
A slow website isn't going to rank well in search engines, and could be costing you business. Let our experts assess and resolve your website load time issues. The process typically takes an hour, but you'll have a plan moving forward to ensure you don't run into problems again.
You used to only have to worry about your website looking consistent on smaller computer monitors. Now you have to ensure your website displays well on higher resolution devices, and smaller screens such as cell phones and tablets. It can get overwhelming quickly. Let us consult with you to create a seamless experience to your website audience.
Let's speak theoretically for a moment. If your website were to get hacked, or has currently been infected with malware or malicious coding - do you have a recent [clean] backup of your files, including images and any relevant databases? If your answer is no, we can help you find or restore your website to a recent state. It is extremely rare that we won't be able to restore your website, at which point there is a possibility to have us recreate your website look and feel, providing you with a framework to build content around.
An outdated website can be a mood killer for company morale, and your marketing department may want to introduce new products or services, only to realize that your website doesn't possess the necessary functionality to allow for easy management. Let our team refresh your existing website, this isn't always a complete redesign, but we can typically introduce cost effective modifications to allow for easier editing of content, imagery, and other future-proofing measures that would otherwise cost significantly more money for an agency to implement.
Semantics matter, as well as clean commented code. We can audit, comment, and clean up scripting and markup within your existing website, or provide suggestions to improve upon a development concept. Blending creativity with technical know how, regarding implementation, we typically find that clients have a longer retention of technical staff after having engaged with us for clearing up spaghetti code from offshore teams.
When you experience database connectively issues, or other random miscellaneous server configuration errors, you'll typically call your hosting provider. Be prepared to wait on hold through numerous phone prompts. You'll be lucky if the support representative is allowed to help with the type of issue you're experiencing. It's sad, but true. You pay decent annual fees for a shared hosting environment, or for more granular control, and are left in the dark. We say: No more! We can help resolve database and server related issues in a more immediate manner. Whether you're experiencing issues with email routing, or a disgruntled ex-employee decided to change ownership of important documents and files, we're available 24/7 to help find a solution.